Addlee Support: Your Complete Guide
At Addlee, we believe support should be simple, reliable, and always within your reach. Whether you’re an advertiser looking to promote your business, a user browsing our platform, or someone who needs quick help, this support guide is designed to make things easier for you.
In this blog-style page, you’ll discover everything you need to know about our support system—step by step. From exploring our Help Center to reporting issues directly, here’s how Addlee keeps you connected.
1. Help Center
The Help Center is the first place you should check whenever you have a question. It’s designed to save you time by providing instant solutions without waiting for a support agent.
Inside the Help Center, you’ll find:
FAQs about creating an account, publishing ads, and managing your profile.
Guides that explain how to use Addlee’s tools effectively.
Troubleshooting tips for common problems like login issues, payment errors, or ad rejections.
Think of it as a self-service library. Instead of emailing support and waiting hours, you can search our Help Center and usually solve your problem in just a few minutes.
👉 Example: If you’re trying to upload an advertisement image but it keeps failing, the Help Center will guide you on file size, format requirements, and step-by-step upload instructions.
2. Contact Us
Sometimes, you may prefer direct human assistance. That’s where our Contact Us section comes in. We know every customer has unique concerns, and we’re here to listen.
Here’s how you can reach us:
Email Support – Send us your query at som@addlee.io and our team will respond within 24 hours.
Phone Support – Call us directly at +91 89998 18167 for quick help during working hours.
Contact Form – Fill out the online form with your details, and one of our team members will get back to you.
Why use Contact Us?
Perfect for personalized issues like billing questions or account verification.
Great for business advertisers who need step-by-step guidance.
Provides a record of communication for your reference.
At Addlee, we don’t believe in keeping customers waiting. That’s why our support staff is trained to respond quickly and clearly.
3. Live Chat
For those who love instant answers, our Live Chat feature is the fastest way to connect with us.
Benefits of Live Chat:
Instant Support – No waiting hours for an email reply.
Interactive Guidance – Our team can send you links, screenshots, or instructions directly.
Convenience – Chat from your mobile, tablet, or desktop without leaving the page.
Example: Let’s say you’re in the middle of creating your ad, and you get stuck on selecting the right category. Instead of stopping your work, you can simply click the Live Chat button, type your issue, and get an answer in seconds.
We recommend Live Chat for small, urgent issues where you need quick clarification.
4. Advertiser Guide
If you’re an advertiser on Addlee, the Advertiser Guide is your best friend. It’s a step-by-step manual that ensures your ad campaigns run smoothly and deliver results.
The guide covers:
How to create your first advertisement – from choosing the right category to writing compelling ad copy.
Design tips – recommended image sizes, attractive headlines, and effective call-to-actions.
Budgeting & Payments – understanding how to set your budget, track expenses, and make secure payments.
Performance tracking – tools and reports that show how well your ads are performing.
Best practices – learn from successful advertisers on Addlee and apply their strategies.
This section is particularly useful for new advertisers who may feel overwhelmed by online advertising. With the Advertiser Guide, you’ll feel confident and ready to showcase your brand effectively.
5. Privacy Policy
Your privacy and data security are extremely important to us. At Addlee, we’ve created a clear and transparent Privacy Policy to ensure you know exactly how your information is handled.
Here’s what our Privacy Policy covers:
Data Collection – What information we collect when you sign up or place an advertisement.
Usage – How we use your data to improve your experience.
Protection – The security measures we take to keep your personal and financial information safe.
User Rights – Your rights to access, edit, or delete your data anytime.
We believe in trust and transparency. You can browse and advertise with full confidence, knowing your information is secure with us.
6. Report a Problem
Technology isn’t perfect—and sometimes, you might face an issue. That’s why we’ve included the Report a Problem section.
This option allows you to:
Report technical glitches like a page not loading or buttons not working.
Highlight advertisement issues such as spam ads, misleading content, or policy violations.
Share feedback on areas where you think Addlee can improve.
Why this matters:
Helps us fix issues faster.
Improves the experience for all users.
Makes Addlee a safe and trusted platform for everyone.
Every report you submit is reviewed by our team, and we work hard to resolve it quickly.
Conclusion
Support isn’t just about solving problems—it’s about building trust. At Addlee, we’ve created a multi-layered support system that ensures you always have help at your fingertips.
Start with the Help Center for quick self-service.
Use Contact Us for personalized solutions.
Try Live Chat for instant responses.
Explore the Advertiser Guide to master your ad campaigns.
Read our Privacy Policy to stay informed and confident.
And finally, use Report a Problem to keep our platform running smoothly.
With Addlee, you’re never alone. Our support team and resources are here to ensure your journey with us is smooth, efficient, and rewarding.
